Terms of Service

Summary

The Enhancer dashboard manages chat badges and nickname styles. igorovh runs it as a hobby project in Poland. By using it, you agree to these terms.

• The dashboard is free. Paid plans add extra perks.
• Polar sells the plans and handles payments, taxes, refunds and receipts.
• You can cancel at any time. EU consumers can withdraw within 14 days for a full refund.
• Badges and nicknames are public. Do not submit anything illegal, infringing, misleading or harassing.
• Staff may remove content or restrict accounts that break these terms.

Questions: privacy@enhancer.at. Payments and plans: billing@enhancer.at.

The service

In the dashboard you connect your platform accounts, manage channels, submit badges and nickname styles for review, and give them to people. The Enhancer browser extension then shows them in chat. See the extension Privacy Policy.

Enhancer is not made, approved or supported by Twitch or Kick. Badges, nicknames, fonts and glow appear only for people who use the Enhancer extension. They do not change your name or profile on Twitch or Kick.

We may change, limit or end parts of the service. If a change affects you a lot, we tell you first in the dashboard or on the site.

Your account

• Meet the minimum age of the platform you sign in with, and follow its terms.
• To buy a plan, be an adult or have a parent's or guardian's permission.
• Use one account per person. Do not share it or sign in as someone else.
• Keep your platform accounts secure. Anything done in your session counts as done by you, until you sign out or tell us your account was taken over.

Paid plans

What you get

Paid plans are optional. The Plans page lists each plan's perks, such as more channels, a supporter badge, a glow or custom font for your nickname, or a nickname shown in every channel. You can also earn reward badges:

A yearly plan counts one month at a time. Perks only change how you look in Enhancer. They are not money, cannot be sold or transferred, and still follow these terms. Nicknames are still reviewed. You need a connected Twitch or Kick account to buy a plan.

Who sells the plans

Polar Software, Inc. ("Polar") sells the plans as merchant of record, under the Polar Buyer Terms. These terms cover what you get in Enhancer. Polar's terms cover the payment. Neither takes away your rights under consumer law.

Prices and renewal

• The Plans page and the checkout show the price, currency and any tax. Your bank may charge a fee for currency conversion.
• Subscriptions renew automatically until you cancel. A new price applies only after we tell you, and you can cancel before it starts.
• If a renewal payment fails, Polar tries again and your perks stay for 3 days. If it still fails, the subscription ends.
• In Manage billing you can change your payment method, see receipts, switch plans or cancel. After you cancel, perks stay until the end of the paid period.

Withdrawal and refunds

EU consumers can withdraw from a purchase within 14 days, without a reason. Write to billing@enhancer.at or support@polar.sh with your account and plan. We refund the full payment and end the subscription.

After 14 days, a period that has started is not refunded, unless the law requires it, the plan did not work as described, or we decide to refund. Polar may also refund on its own, for example to prevent a dispute.

When a plan ends

Changes to plans

We may change plan names, perks or limits, or stop selling a plan. If a change removes an important part of a plan you pay for, we tell you first. You can then cancel and get back the unused part. If we close paid plans or the service, we refund unused prepaid time.

Staff grants

Staff may give a plan for free, for example for help, partnerships or giveaways. Staff decide if a grant counts toward reward badges. Grants are gifts: they have no cash value, cannot be transferred, and may be shortened or taken back, for example if the account breaks these terms.

Community plan (banner program)

When the banner program is open, channel owners can get the free Community plan:

• Join in the dashboard and get your link, enhancer.at/r/<code>.
• Add it to a Twitch panel or your Kick channel links, on every Twitch and Kick channel connected to your account.
• We check your channels about once a day and when you ask. Each good check keeps the plan for 7 days.
• If the link is missing, the plan ends 3 days later, unless you add it back. If Twitch or Kick cannot be reached, nothing changes. Banned accounts do not pass.

Do not fake clicks or hide the link. Staff may remove you from the program for abuse, with a reason. We may change or close the program at any time. The Community plan has no cash value.

Rules

Do not:

• submit badges, names, descriptions or nicknames that are illegal, hateful, harassing or sexual content involving minors;
• use images, fonts, names or trademarks you have no right to use;
• pretend to be another person, channel, brand, Twitch, Kick or Enhancer staff, for example with a nickname;
• spam, phish, spread malware or attack the service or its users;
• collect other users' data from the service;
• get around review, bans, limits or access controls;
• misuse payments, for example by disputing a charge for a plan you received.

Every submission is checked automatically and, when needed, by staff before it is public. If you think an automated decision was wrong, write to privacy@enhancer.at. Approval does not mean we endorse your content.

To report content that uses your work without permission, write to copyright@enhancer.at with the badge, the channel and how you can show it is yours. We check every report and remove infringing content.

Channel teams

Channel owners can invite people and give them roles. An invitation is a single-use link that expires after 7 days. Do not post it in public. Team members act for the channel. Remove people who no longer need access. The team and staff can see who is in a channel.

Enforcement

If someone breaks these terms, or to protect the service, staff may remove content, take back badges, hide a channel's badges, or ban a user, platform account or channel, for a time or for good.

A ban does not cancel your subscription. You can cancel it in Manage billing. Paid perks may not show during a ban, and time lost to a ban for breaking these terms is not refunded. If we end your access for another reason, we refund the unused paid time.

We try to act fairly and explain important decisions. If you think we got it wrong, write to privacy@enhancer.at.

Availability and liability

The dashboard is a hobby project, provided "as is", with no promise of uptime or support. As far as the law allows, we are not liable for outages, data loss or moderation decisions made in good faith. This does not limit your rights under consumer or data protection law. How we handle your data is in the Dashboard Privacy Policy.

Changes

We may update these terms. If a new version needs your confirmation, the dashboard asks you to accept it, and we record which version you accepted and when. Until then you can still sign out, download your data and delete your account. If you do not agree, cancel your subscription and delete your account. Changes do not affect time you have already paid for.

Changelog